Yes. The process in which we specialize is PDR-Paintless Dent Repair. We can remove 95-99% of the dent depending upon size, severity and location within the damaged panel. Our goal is to provide you with a repair, after which there would be no apparent indication that the vehicle sustained any significant damage.

No. We come to your home or business.

Since we provide both PDR-Paintless Dent Repair and paint and bodywork, we can repair it all.

Yes. Same day service including pick up and delivery (depending on where you live) is part of our consumer friendliness policy  Scheduling is primary to a same day repair.

Yes. If you initiate the claim, by contacting your insurance company's claims department, we can handle the rest. If you are comparing your choices of filing the claim or paying out-of-pocket, callus and we will be more than happy to help you decide.

If you have only one, an average price range would be between $75-$125. If you have two or more, the price per dent decreases significantly. The more work, the better overall price you will receive.

No, they don't. Unless you damage the area again, the dent will remain repaired.

Most door dings and small dents can be repaired in 15 minutes to one hour. Most bumper repairs take 4-6 hours ~ same day repairs  With larger paint & body repairs, time depends on how many labor hours are required, part availability, and the depth of the overall repair. We can determine, for the most part, the time required prior to scheduling.

Insurance companies have DRP-Direct Repair Programs in place to drive work to their approved shops. By doing that, the insurance company has previously negotiated through an agreement (a contract) a predetermined  discounted  labor rate with the shop and sometimes even a  discount  on the parts. Have you ever wondered if your insurance company in turn passes that savings onto you through discounting your deductible? We have pondered the same question. We believe your insurance company would inform you (the customer) somewhere in the fine black print.

By state and federal law you have the right to have your car repaired at any shop you desire. DRP programs do have some positives. For example, the shop has to meet certain insurance guidelines and fulfill their duties to provide the customer with a quality repair.

There are more body shops throughout the United States that do not benefit from  DRP relationships. In addition, the ending product is not any better in comparison to a non-DRP repair. Dings & Dents has dealt  with some truly  sincere, honest, and forthright insurance companies over the years. They are the insurance companies whose customer service speaks for itself. You do pay the premiums, correct? Always remember that your policy is a  contractual agreement  with your insurance carrier and they work for you. If you are in the state of North Carolina (or any state in the USA, similar agencies should apply) and have any legal questions or concerns in regards to your auto insurance policy, insurance company's statements, procedures, or complaints, you should contact the Department of Insurance a http://www.ncdoi.com as well as contacting the State Attorney General’s office at http://www.ncdoj.com and/or the Better Business Bureau at http://www.bbb.org . If you have any further insurance complaints or issues or are needing assistance, it is our understanding that you may also contact The National Association of Insurance Commissioners at http://www.naic.org .

Overall, it should be a seamless transaction, and your choice as to where you want to take your vehicle, right? After all, it is your car and your policy.

(This information is provided in good faith and thought to be true in nature.)

In the State of North Carolina, we have contacted the Department of Insurance and they have informed us that there is no state law that requires the insurance companies to make the check payable to you and your lien holder (if you make payments on your vehicle), so you can request that the check be made payable to you and your repair facility. If you experience difficulty from the insurance claims agent upon your request, ask him/her to send you a copy of your policy (the one you signed) where you agreed to such. If you reach the point of being dissatisfied with your insurance company’s customer service, and after your claims are complete, contact us by using our contact form and we will be more than happy to provide you with our North Carolina insurance agent’s phone number, who through brokering, can provide you with a list of choices and rate quotes. We hope you will never have to experience that so easily repaired customer service problem ever again!